รายละเอียดในรูปแบบ MARC
| 000 -LEADER |
|---|
| fixed length control field |
01541nam a22003137a#4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
827112 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
tz |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
171219t2012 th ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781111307738 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
PIMLIB |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.M27 |
| Item number |
.F671M |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ford, Robert C |
| 9 (RLIN) |
54412 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Managing quality service in hospitality: how organizations achieve excellence in the guest experience |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Managing quality service in hospitality |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Clifton Park, NY, etc. : |
| Name of publisher, distributor, etc. |
Delmar, Cengage Learning, |
| Date of publication, distribution, etc. |
2012. |
| -- |
54416 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
516 p |
| 449 ## - |
|---|
| -- |
New Arrivals-Dec 2017 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry -- Management |
| 9 (RLIN) |
47772 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry -- Customer services. |
| 9 (RLIN) |
54417 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry -- Quality control. |
| 9 (RLIN) |
54418 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
0015-1 วิทยาลัยนานาชาติ บริหารธุรกิจมหาบัณฑิต สาขาธุรกิจระหว่างประเทศ IMBA ป.โท (หลักสูตรนานาชาติ) |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sturman, Michael C |
| 9 (RLIN) |
54414 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heaton, Cherrill P |
| 9 (RLIN) |
54415 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
หนังสือ |
| 988 ## - |
|---|
| -- |
827112 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
benjamad |
