Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet (ระเบียนเลขที่ 825424)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01697nam a22003017a#4500 |
| 001 - CONTROL NUMBER | |
| control field | 825424 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | tz |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170718t2013 th ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781626340091 |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | PIMLIB |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .H933 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hyken, Hyken |
| 9 (RLIN) | 51895 |
| 245 ## - TITLE STATEMENT | |
| Title | Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet |
| 246 ## - VARYING FORM OF TITLE | |
| Title proper/short title | Amaze every customer every time |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Austin, Texas : |
| Name of publisher, distributor, etc. | Greenleaf Book Group Press, |
| Date of publication, distribution, etc. | 2013. |
| -- | 51896 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 234 p |
| 449 ## - | |
| -- | New Arrivals-Jul.2017 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service à la clientèle. |
| 9 (RLIN) | 51897 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consommateurs -- Satisfaction. |
| 9 (RLIN) | 51898 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel -- Habilitation. |
| 9 (RLIN) | 51899 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | 0011_1 บริหารธุรกิจบัณฑิต สาขาการจัดการธุรกิจการค้าสมัยใหม่ MTM (ป.ตรี) |
| 9 (RLIN) | 31 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | หนังสือ |
| 988 ## - | |
| -- | 825424 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | benjamad |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Shelving control number | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | หนังสือภาษาญี่ปุ่น | PIM Creative Learning Space | PIM Creative Learning Space | Japanese Book Shelves | 18/07/2017 | บริจาคโดย Atit koirala | 0.00 | Foreign: (Chinese, Japanese, Korean) | 1 | 5 | HF5415.5 .H933 2013 | 32550000500008 | 23/04/2023 | 0.00 | 23/04/2023 | หนังสือ |
