Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet
Hyken, Hyken
Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet Amaze every customer every time - First edition - Austin, Texas : Greenleaf Book Group Press, 2013. - 234 p
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP
9781626340091
Service à la clientèle.
Consommateurs -- Satisfaction.
Personnel -- Habilitation.
HF5415.5 / .H933
Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet Amaze every customer every time - First edition - Austin, Texas : Greenleaf Book Group Press, 2013. - 234 p
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP
9781626340091
Service à la clientèle.
Consommateurs -- Satisfaction.
Personnel -- Habilitation.
HF5415.5 / .H933
