มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Fleming, John Howland

Human sigma : managing the employee-customer encounter / [book] John H. Fleming, Jim Asplund - New York : Gallup Press, c2007. - 313 p. : ill.

Includes bibliographical references (p. [289]-313)

ISBN: 9781595620163)

LCCN: 2007929466

Subjects--Topical Terms:
Customer relations
Consumer satisfaction
Sales management

LC Class. No.: HF5415.5 / .F58