101 ways to improve customer service : training, tools, tips, and techniques /
Ukens, Lorraine L.
101 ways to improve customer service : training, tools, tips, and techniques / [book] One hundred and one ways to improve customer service Lorraine L. Ukens - Hoboken, NJ : Hoboken, NJ : J. Wiley & Sons Inc., J. Wiley & Sons Inc., c2007. - xxiv, 366 p. : ill. + 1 CD-ROM (4 3/4 in.)
9780787982003
Customer services
Employees--Training of.
HF5415.5 / .U44
101 ways to improve customer service : training, tools, tips, and techniques / [book] One hundred and one ways to improve customer service Lorraine L. Ukens - Hoboken, NJ : Hoboken, NJ : J. Wiley & Sons Inc., J. Wiley & Sons Inc., c2007. - xxiv, 366 p. : ill. + 1 CD-ROM (4 3/4 in.)
9780787982003
Customer services
Employees--Training of.
HF5415.5 / .U44
