000			01541nam a22003137a#4500
001			827112
007			tz
008			171219t2012 th ||||| |||| 00| 0 eng d
020			_a9781111307738
049			_aPIMLIB
050			_aTX911.3.M27 _b .F671M
100			_aFord, Robert C _954412
245			_aManaging quality service in hospitality: how organizations achieve excellence in the guest experience
246			_aManaging quality service in hospitality
260			_aClifton Park, NY, etc. : _bDelmar, Cengage Learning, _c2012. _954416
300			_a516 p
449			_aNew Arrivals-Dec 2017
520			_aTeaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others
650			_aHospitality industry -- Management _947772
650			_aHospitality industry -- Customer services. _954417
650			_aHospitality industry -- Quality control. _954418
690			_a0015-1 วิทยาลัยนานาชาติ บริหารธุรกิจมหาบัณฑิต สาขาธุรกิจระหว่างประเทศ IMBA ป.โท (หลักสูตรนานาชาติ)
700			_aSturman, Michael C _954414
700			_aHeaton, Cherrill P _954415
942			_cBK
988			_c827112
998			_abenjamad
999			_c827112 _d827112