000			01697nam a22003017a#4500
001			825424
007			tz
008			170718t2013 th ||||| |||| 00| 0 eng d
020			_a9781626340091
049			_aPIMLIB
050			_aHF5415.5 _b.H933
100			_aHyken, Hyken _951895
245			_aAmaze every customer every time: 52 tools for delivering the most amazing customer service on the planet
246			_aAmaze every customer every time
250			_aFirst edition
260			_aAustin, Texas : _bGreenleaf Book Group Press, _c2013. _951896
300			_a234 p
449			_aNew Arrivals-Jul.2017
520			_aRenowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP
650			_aService à la clientèle. _951897
650			_aConsommateurs -- Satisfaction. _951898
650			_aPersonnel -- Habilitation. _951899
690			_a0011_1 บริหารธุรกิจบัณฑิต สาขาการจัดการธุรกิจการค้าสมัยใหม่ MTM (ป.ตรี) _931
942			_cBK
988			_c825424
998			_abenjamad
999			_c825424 _d825424