| 000 | 03266nam a22003734a 4500 | ||
|---|---|---|---|
| 001 | 34155 | ||
| 005 | 20230423231453.0 | ||
| 008 | 151109s2009 cauaf 001 0 eng d | ||
| 020 | _a9781259252945 | ||
| 020 | _a1259252949 | ||
| 049 | _bPITLIB | ||
| 050 |
_aHF5415.5 _bL693 2015 |
||
| 100 | 1 |
_aLucas, Robert W _944597 |
|
| 245 | 1 | 0 |
_aCustomer service: skills for success / _cLucas, Robert W _h[book] |
| 250 | _a6. ed., internat. student ed | ||
| 260 |
_aNew York, NY: _bMcGraw-Hill Education, _cc2015. _917910 |
||
| 300 | _a436 p | ||
| 449 | 0 | _a•J012– New Arrivals- Nov. 2015 | |
| 505 | 0 | _austomer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. | |
| 650 | 4 |
_aThe Profession _944598 |
|
| 650 | 4 |
_aSkills for Success _944599 |
|
| 650 | 0 |
_aInternationales Management _944600 |
|
| 650 | 4 |
_aBuilding and Maintaining Relationships _944601 |
|
| 690 | 0 |
_a0011-2 วิทยาลัยบัณฑิตศึกษาจีน บริหารธุรกิจมหาบัณฑิต สาขาบริหารธุรกิจหลักสูตรภาษาจีน CMBA (ป.โท) _9205 |
|
| 690 | 4 |
_a0011_1 บริหารธุรกิจบัณฑิต สาขาการจัดการธุรกิจการค้าสมัยใหม่ MTM (ป.ตรี) _931 |
|
| 690 | 0 |
_a00112 สาขาการจัดการโลจิสติกส์ (ป.โท)(เคยมีตอนนี้ไม่มีแล้ว) _925556 |
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| 690 | 0 |
_a0023 วิศวกรรมศาสตรบัณฑิต สาขาวิศวกรรมคอมพิวเตอร์ CPE (ป.ตรี) _965 |
|
| 690 | 0 |
_a0051-1 บริหารธุรกิจมหาบัณฑิต สาขาการบริหารคนและกลยุทธ์องค์การ POS (ป.โท) _947387 |
|
| 690 | 0 |
_a0031 ศิลปศาสตรบัณฑิต สาขาภาษาจีนธุรกิจ BC (ป.ตรี) _9194 |
|
| 700 | 0 |
_aDoh, Jonathan P _944596 |
|
| 942 | _cBK | ||
| 988 | _c34155 | ||
| 999 |
_c34155 _d34155 |
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