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008			140429s2013 pau b 000 0 eng
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049			_bPITLIB
050	0	0	_aHF5548.8 _b.L493 2013
100	1		_aLilley, Roy C. _940890
245	1	0	_aDealing with difficult people / _cRoy Lilley _h[book]
250			_a2nd ed.
260		1	_aPhiladelphia, PA : _bKogan Page Ltd., _c2013. _939237
300			_axiv, 146 pages
449		0	_a•u009– New Arrivals- Apr. 2014
504			_aIncludes bibliographical references (page [147]) (page [149])
505	0		_aAbout this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading
650		0	_aPsychology, Industrial _95153
650		0	_aInterpersonal conflict _922368
650		0	_aProblem employees _922369
690		0	_a0051 บริหารธุรกิจบัณฑิต สาขาการบริหารคนและองค์การ POM (ป.ตรี) _9123
690		0	_a0051-1 บริหารธุรกิจมหาบัณฑิต สาขาการบริหารคนและกลยุทธ์องค์การ POS (ป.โท) _947387
942			_cBK
988			_c31470
999			_c31470 _d31470