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008			130116r20092006nju 001 0 eng
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049			_bPITLIB
050	0	0	_aHF5415.5 _b.L455
100	1		_aLent, Robin _937018
245	1	0	_aSelling luxury : _bconnect with affluent customers, create unique experiences through impeccable service, and close the sale / _cRobin Lent and Genevi<U+0936>e Tour _h[book]
260			_aHoboken, N.J. : _bWiley, _cc2009. _93665
300			_axvii, 158 p.
449		0	_a•v012– New Arrivals- Jan. 2013
500			_aIncludes index
500			_a"Selling luxury first appeared in 2006 under the title of The great 88"--T.p. verso
650		0	_aCustomer services _91217
650		0	_aAffluent consumers _937019
650		0	_aLuxury goods industry _936851
690		0	_a0000 สาขา Luxury Brand _916095
700	1		_aLent, Robin. _tGreat 88 _937020
700	1		_aTour, Genevi<U+0936>e _937021
942			_cBK
970			_lPart One _tInitial thoughts _pp. 1
970			_lPart Two _tThe Frame of mind of the sales ambassador _pp. 17
970			_lPart Three _tThe Savoir-Faire of the sales ambassador _pp. 35
970			_lPart Four _tPreparing to sell _pp. 61
970			_lPart Five _tWelcoming and discovering the customer _pp. 73
970			_lPart Six _tProposing, romancing, and handling objections _pp. 93
970			_lPart Seven _tConcluding and making additional sales _pp. 113
970			_lPart Eight _tBuilding customer loyalty _pp. 129
988			_c28059
999			_c28059 _d28059