TY  - BOOK
AU  - Dignen,Bob
TI  - Communication for international business: the secrets of excellent
SN  - 9780007499588
AV  - HF5718 .D575C
PY  - 2013///
CY  - London
PB  - Collins
KW  - Business communication
KW  - International business enterprises
N1  - Basics. Using English for international communicatinos -- Speaking -- Listening -- Communicating non-verbally -- Face-to-face skills. Building relationships -- Networking -- Building trust -- Making decisions -- Influencing -- Dealing with 'difficult people' -- Managing conflict -- Giving and getting feedback -- Virtual skills. Writing email: the basics -- Writing email: advanced -- Telephoning -- Taking part in conference calls -- Working in virtual teams
ER  -