Dignen, Bob <br/><br/>
Communication for international business :  the secrets of excellent 
Bob Dignen, Ian McMaster. 
 - London :  Collins,  2013. 
 - 220 pages; 
<br/><br/>Basics. Using English for international communicatinos -- Speaking -- Listening -- Communicating non-verbally -- Face-to-face skills. Building relationships -- Networking -- Building trust -- Making decisions -- Influencing -- Dealing with 'difficult people' -- Managing conflict -- Giving and getting feedback -- Virtual skills. Writing email: the basics -- Writing email: advanced -- Telephoning -- Taking part in conference calls -- Working in virtual teams. 
<br/><br/><label>ISBN: </label>9780007499588 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.--International business enterprises<br/>Business communication.<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5718  / .D575C