TY  - BOOK
AU  - Kinni,Theodore B.
ED  - Disney Institute.
TI  - Be our guest: perfecting the art of customer service 
SN  - 9781423145844
AV  - GV1853.3.F62 .W3417
PY  - 2011///
CY  - New York
PB  - Disney Editions
KW  - Amusement parks
KW  - Customer services
KW  - Orlando
KW  - Walt Disney World (Fla.)
N1  - Includes bibliographical references and index
ER  -