TY  - BOOK
AU  - Eleazu Oke
TI  - The cult of service excellence: how to build a truly customer centric culture 
SN  - 9781910649541
AV  - HF5415.5 .E43M
PY  - 2016///
CY  - London
PB  - LID
KW  - Customer services
N1  - Formerly CIP
ER  -