TY - BOOK AU - Hemann,Chuck AU - Burbary,Ken TI - Digital marketing analytics: making sense of consumer data in a digital world SN - 9780789759603 AV - HF5415.1265 .H487D PY - 2018/// CY - New York PB - Pearson Education KW - Internet marketing KW - Digital media KW - Social media KW - Marketing KW - Management N1 - Includes bibliographical references and index; Understanding the synergetic digital ecosystem -- Understanding digital analytics concepts -- Choosing your analytics tools -- Digital analysis : brand -- Digital analysis : audience -- Digital analysis : ecosystem -- Return on investment -- Understanding digital influence -- How to use digital analytics to inform marketing programs -- Improving customer service -- Using digital analytics to anticipate a crisis -- Launching a new product -- Building your research plan -- Building reports that will actually be useful -- The future of digital data ER -