TY - BOOK AU - Hill,Alex AU - Hill,Terry TI - Essential operations management SN - 9781137526564 AV - HD31 .H548E PY - 2018/// CY - London PB - Red Globe Pass KW - Industrial management KW - Production management KW - BUSINESS & ECONOMICS / Production & Operations Management KW - BUSINESS & ECONOMICS / Operations Research KW - BUSINESS & ECONOMICS / Management N1 - Includes bibliographical references and index; Part 1. Introduction. Managing operations ; Operations strategy -- Part 2. Designing and delivering services and products. Designing services and products ; Delivering services ; Making products ; Location and layout -- Part 3. Managing operations. Managing capacity ; Scheduling and executing operations ; Managing inventory ; Managing quality ; Managing the supply chain -- Part 4. Improving operations. Improving operations ER -