Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 
 - 9th ed. 
 - New York :  McGraw-Hill,  2018. 
 - 520 p. :  ill. ;  28 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781260092424 1260092429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F549S