TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
T2  - Connect, learn, succeed
SN  - 9781260092509
AV  - HF5415.5 .L962C
PY  - 2018///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -