Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 7th ed. 
 - New York :  McGraw-Hill,  2018. 
 - 453 p. :  ill. ;  26 cm. 
 - Connect, learn, succeed. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781260092509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L962C