TY  - BOOK
AU  - Spector,Robert
TI  - The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture
SN  - 9781119375357 
AV  - HF5415.5 .S741N
PY  - 2017///
CY  - Hoboken, New Jersey
PB  - Wiley.
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -