Spector, Robert, <br/><br/>
The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture  [book] 
Spector, Robert and Reeves, Breanne O. 
 - 3rd ed. 
 - Hoboken, New Jersey :  Wiley.,  2017. 
 - 192 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781119375357  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Customer relations<br/>Success in business
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S741N