TY  - BOOK
AU  - Ferry,Steven M.
TI  - Hotel butlers: the great service differentiators 
SN  - 9781439226483
AV  - TX927 .F47H
PY  - 2009///
CY  - North Charleston, SC
PB  - BookSurge Publishers
KW  - Hotel butlers
KW  - Vocational guidance
ER  -