Ferry, Steven M. <br/><br/>
Hotel butlers :  the great service differentiators / 
Steven M. Ferry. 
 - North Charleston, SC :  BookSurge Publishers,  2009. 
 - 391 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>9781439226483 1439226482 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel butlers.<br/>Hotel butlers--Vocational guidance.
<br/><br/><label>LC Class. No.: </label>TX927  / .F47H