TY - BOOK ED - Office of the Permanent Secretary TI - Front office generic competencies communicate on the telephone: D1.HRS.CL1.04 D1.HOT.CL1.07 D2.TCC.CL1.05 Trainee manual T2 - Front office generic competencies communicate on the telephone SN - 9786162971952 AV - H0129 PY - 2015/// CY - Bangkok PB - Office of the Permanent Secretary KW - communication ER -