TY - BOOK ED - Office of the Permanent Secretary TI - Front office generic competencies manage and resolve conflict situations: D1.HRS.CL1.09 D1.HOT.CL1.11 D2.TCC.CL1.06 Trainee manual T2 - Front office generic competencies Manage and resolve conflict situations SN - 9786162972010 AV - H0122 PY - 2015/// CY - Bangkok PB - Office of the Permanent Secretary KW - Front office KW - Trainee Manual KW - Management ER -