TY - BOOK AU - Kappa,Margaret M. AU - Nitschke,Aleta AU - Schappert,Patricia B. ED - Educational Institute. TI - Managing housekeeping operations SN - 9780866121552 AV - TX928 .K17M PY - 1997/// CY - East Lansing, Mich. PB - Educational Institute, American Hotel & Motel Association KW - Hotel housekeeping KW - Management N1 - Includes bibliographical references ER -