TY  - BOOK
AU  - luo,  Gai (Gallo Carmine)
AU  - Carmine Gallo
AU  - Jinhui Lin, (ying yu)
TI  - Shen ruApple zhi ying men shi : yi sheng zhong yi ding yao ti yan yi ci de ping guo jing yan
T2  - Qi ye dian fan
SN  - 9789861578910
AV  - HF5415.5 .L964S
PY  - 2012///
CY  - Tai bei shi
PB  - Mai ge luo xi er
KW  - Customer services
KW  - Consumer satisfaction
KW  - Creative thinking
ER  -