Ford, Robert C <br/><br/>
Managing quality service in hospitality: how organizations achieve excellence in the guest experience 
 Managing quality service in hospitality 

 - Clifton Park, NY, etc. :  Delmar, Cengage Learning,  2012. 
 - 516 p 
<br/><br/> Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others 
<br/><br/><label>ISBN: </label>9781111307738 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry -- Management<br/>Hospitality industry -- Customer services.<br/>Hospitality industry -- Quality control.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  /  .F671M