TY  - BOOK
AU  - Hyken, Hyken
TI  - Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet
SN  - 9781626340091
AV  - HF5415.5 .H933 
PY  - 2013///
CY  - Austin, Texas
PB  - Greenleaf Book Group Press
KW  - Service à la clientèle
KW  - Consommateurs -- Satisfaction
KW  - Personnel -- Habilitation
N2  - Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP
ER  -