TY - BOOK AU - St. John, Burton AU - Pearson, Yvette E. TI - Crisis communication and crisis management : : an ethical practice SN - 9781483316147 AV - HD49.3 .S729 PY - 2017/// CY - Los Angeles PB - SAGE Publications KW - Communication in crisis management KW - Crisis management KW - Rhetorik ER -