Jones, Rob, 1964- Retail therapy : making strategic relationships work / [Book] Rob Jones with Dan Murphy - New York : New York : Palgrave Macmillan, c2003. - viii, 200 p. Includes bibliographical references and index ISBN: 1403901716 (cloth) Subjects--Topical Terms: Relationship marketingMarketing--ManagementRetail trade--Management LC Class. No.: HF5415.55 / .J59