TY  - BOOK
AU  - Klassen,Robert David
TI  - Cases in operations management: building customer value through world-class operations
SN  - 9781412913713
AV  - TS155 .K547 2006
PY  - 2006///
CY  - Thousand Oaks, CA
PB  - Sage Publications
KW  - Production management -- Case studies
KW  - Industrial management -- Case studies
KW  - Gestion d'entreprise -- Cas, Études de
KW  - Production -- Gestion -- Cas, Études de
KW  - Industrial management
KW  - Production management
KW  - Operations research
KW  - Productieplanning
N2  - "Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into seven chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management."--Jacket
ER  -