Klassen, Robert David <br/><br/>
Cases in operations management: building customer value through world-class operations / 
 Cases in operations management 
Robert David Klassen; Larry J Menor 
 - Thousand Oaks, CA:  Sage Publications,  c2006. 
 - 425 p 
 - The Ivey casebook series .
<br/><br/> "Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into seven chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management."--Jacket 
<br/><br/><label>ISBN: </label>9781412913713 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management -- Case studies<br/>Industrial management -- Case studies<br/>Gestion d'entreprise -- Cas, Études de<br/>Production -- Gestion -- Cas, Études de<br/>Industrial management<br/>Production management<br/>Operations research<br/>Productieplanning
<br/><br/><label>LC Class. No.: </label>TS155  / .K547 2006