TY  - BOOK
AU  - Futrell,Charles
TI  - ABC's of relationship selling through service
SN  - 9780071326292
AV  - HD5438 .F868 2013
PY  - 2013///
CY  - New York, NY
PB  - McGraw-Hill Irwin
KW  - Selling
N1  - Trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service
ER  -