Futrell,Charles <br/><br/>
ABC's of relationship selling through service/  [book] 
Charles Futrell 
 - 12. ed 
 - New York, NY :  McGraw-Hill Irwin,  c2013. 
 - 494 P 
<br/><br/>Trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service 
<br/><br/><label>ISBN: </label>9780071326292 0071326294 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling
<br/><br/><label>LC Class. No.: </label>HD5438  / .F868 2013