TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 9780749466947
AV  - HF5548.8 .L493 2013
PY  - 2013///
CY  - Philadelphia, PA
PB  - Kogan Page Ltd.
KW  - Psychology, Industrial
KW  - Interpersonal conflict
KW  - Problem employees
N1  - Includes bibliographical references (page [147]) (page [149]); About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading
ER  -