TY  - BOOK
AU  - Glazer,Hillel
TI  - High performance operations: leverage compliance to lower costs, increase profits, and gain competitive advantage 
SN  - 9780132779883 (hardback : alk. paper)
AV  - HD58.9 .G593H 2012
PY  - 2012///
CY  - Upper Saddle River, N.J.
PB  - FT Press
KW  - Organizational effectiveness
KW  - Systems engineering
KW  - Cost
KW  - Profit
N1  - Includes bibliographical references (p. 235) and index; Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective
ER  -