Glazer, Hillel,  1968- <br/><br/>
High performance operations :  leverage compliance to lower costs, increase profits, and gain competitive advantage /  [book] 
Hillel Glazer 
 - Upper Saddle River, N.J. :  FT Press,  c2012. 
 - xix, 246 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 235) and index 
<br/><br/>Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective 
<br/><br/><label>ISBN: </label>9780132779883 (hardback : alk. paper) 0132779889 (hardback : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Systems engineering<br/>Cost<br/>Profit
<br/><br/><label>LC Class. No.: </label>HD58.9  / .G593H 2012