TY  - BOOK
TI  - Harvard business review on customer relationship management
T2  - Harvard business review paperback series
SN  - 1578516994
AV  - HF5415.5 .H339
PY  - 2001///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Customer relations
KW  - Management
ER  -