Harvard business review on customer relationship management  [book] 

 - Boston, Mass. :  Harvard Business School Press,  c2001. 
 - vii, 192 p. :  ill. 
 - Harvard business review paperback series .
<br/><br/><label>ISBN: </label>1578516994 9781578516995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H339