TY  - BOOK
AU  - Stone,Ron D.
TI  - The real value of training: measuring and analyzing business outcomes and the quality of ROI 
SN  - 9780071759977 (alk. paper)
AV  - HF5549.5.P35 S879 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Performance standards
KW  - Rate of return
KW  - Personnel management
N1  - Includes bibliographical references (p. 289-290) and index; Talking about performance results -- Stone's measurement and roi process : a view from above -- Begin on the right foot : partner to create a measurement strategy -- Collect relevant performance data -- Analyze results and adjust for causal influence -- Analyze and adjust results for sustained impact -- Go / No Go : Assign a Monetary Value to Business Outcome Data -- Calculate the fully-loaded cost of the solution design -- Calculating the return on investment and assessing the quality of ROI -- Measuring the contribution of solutions : alternatives to ROI -- Communicate the results -- Opportunity forecasting : predicting performance improvement and ROI
ER  -