Allen, Gemmy S. <br/><br/>
Management :  an approach to customer expectations /  [book] 
Gemmy S. Allen, Warren R. Plunkett, Raymond F. Attner 
 - 10th ed. 
 - Australia :  South-Western, CENGAGE Learning,  2013. 
 - xxiii, 717 p. :  ill. 
<br/><br/>Reference: p. 669-685 
<br/><br/><label>ISBN: </label>9780538480550 (Internation ed.) 0538480556 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD31  / .A425 2013