TY  - BOOK
AU  - DeRose,Chris
AU  - Tichy,Noel M.
TI  - Judgment on the front line: how smart companies win by trusting their people 
SN  - 9781591843887
AV  - HF5415.5 .D467 2012
PY  - 2012///
CY  - New York
PB  - Portfolio/Penguin
KW  - Customer relations
KW  - Management
KW  - Employee participation
KW  - Organizational behavior
KW  - Corporate culture
N1  - Includes bibliographical references (p. [257] -268) and index; The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion
ER  -