DeRose, Chris <br/><br/>
Judgment on the front line :  how smart companies win by trusting their people /  [book] 
Chris DeRose and Noel M. Tichy 
 - New York :  Portfolio/Penguin,  c2012. 
 - xiv, 274 p. :  ill. 
<br/><br/>Includes bibliographical references (p. [257] -268) and index 
<br/><br/>The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion 
<br/><br/><label>ISBN: </label>9781591843887 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Management--Employee participation<br/>Organizational behavior<br/>Corporate culture
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D467 2012