Fleming, John Howland <br/><br/>
Human sigma :  managing the employee-customer encounter /  [book] 
John H. Fleming, Jim Asplund 
 - New York :  Gallup Press,  c2007. 
 - 313 p. :  ill. 
<br/><br/>Includes bibliographical references (p. [289]-313) 
<br/><br/><label>ISBN: </label>9781595620163) 
<br/><br/><label>LCCN: </label>2007929466 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer satisfaction<br/>Sales management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .F58