TY  - BOOK
AU  - huang, zheng
TI  - jiu dian can yin fu wu li yi gui fan(8DVD+ shu) =: Service etiquette norms 
SN  - 9787880159608
PY  - 2000///]
CY  - Beijing
PB  - bei jing da xue yin xiang
KW  - Service
ER  -