Heil, Gary,  1950- <br/><br/>
Employee management and customer service in the retail industry /  [book] 
Gary Heil, Chris Thomas 
 - Hoboken, N.J. :  Wiley,  c2006. 
 - xi, 190 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>047172324X (pbk. : alk. paper) 9780471723240 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Personnel management<br/>Retail trade--Employees
<br/><br/><label>LC Class. No.: </label>HF5429.26  / .H45