TY  - BOOK
AU  - Richey, Rosemary
TI  - English for customer care
SN  - 9780194579063
AV  - PE1116 .R529
PY  - 2007///
CY  - Oxford
PB  - Oxford University press
KW  - English language
KW  - Business English
KW  - Customer services
KW  - Customer relations
KW  - Conversation and phrase books
ER  -