Handbook of conflict management / [book] edited by William J. Pammer, Jr., Jerri Killian - New York : Marcel Dekker, c2003. - x, 272 p. : ill., map - Public administration and public policy ; 104 . Includes bibliographical references and index ISBN: 0824742575 Subjects--Topical Terms: Conflict management--Handbooks, manuals, etc. LC Class. No.: HD42 / .H36 2003