TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife 
SN  - 0071364315 (acidfree paper)
AV  - HD42 .D358 2001
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
N1  - Includes index
ER  -